Is Twitter Weighing Itself Down, or who created the Fail Whale?

This morning I logged into Twitter for what I thought would be a simple post. I came in at 102 words, incorporated a short URL into the message, as well as a few hash marks, and clicked to Tweet. Low and behold, that magic whale came up and told me "Something is technically wrong. Please try again in a moment."

Hmmmmmm, something is wrong? I waited. I clicked again. The same white whale came up. Is something wrong I asked myself? I saved my message, logged out and logged back in. Only to receive the same message. Is something wrong with me? Or is it Twitter? Is the hardware not up to the task Twitter created? Did the people behind this phenomenon underestimate the power of their own PR and media placements? Did they not read their own coverage? Or perhaps they just didn't trust it.

Well, I just could not resist. So I went to the old reliable standby - Google. I Googled "Twitter Whale." There were 8,440,000 results - and none of them good. That's more than Moby Dick gets, and he's been around a long while. I then Googled "Fail Whale" as the Twitter whale is being called by 2,450,000 sites. Hmmmmm, I think they may have started another phenomenon without even trying. I also think they could stand to learn something from the American auto industry. In fact, I think they could learn something from a book on customer experience in order to realize they have a massive problem brewing. Or has it already been over-brewed?

Don't get me wrong. It's great that Twitter was created. It's great that it grew so quickly. In many ways it has become the 21st Century version of the 1-sheet that Winston Churchill created when he told his staff never to approach him with an idea unless they could reduce it into one 8 1/2" by 11" of paper that is known as the 1-sheet so many of us rely on. Twitter forces us to put our ideas into a concise line of text that is less than 140 characters. Not so easy for many people who just love to ramble.

However, those 140 characters of brilliance [Beiber, Kutcher - are you listening?] are not worth much if they require forty-three minutes of re-clicking a "submit" button. That comes out to almost 3.4 minutes per character typed. At $100 per hour [a billing rate for most agencies], that comes out to about $5.67 per letter.

TWITTER - ARE YOU WORTH $5.67 FOR EVERY CHARACTER I TYPE?

I really don't think so. You're making newspapers seem inexpensive!

Really Twitter, I love what you've done for us. But even Kardashian is cheaper than that. And she gives good tweets.





think
thinkcannon
Think Cannon

30,000 Years of Social Networking

Over the past few weeks I have been reading about different archeological finds, new ways of looking at existing artifacts. Things started popping out at me, that congealed this past weekend - amazing what a day off will do. So bear with me on this, but...

Tens of thousands of years ago Homo sapiens [the first real step toward modern man] created the first knock-offs. These took the forms of fake shells that were found around highland campfire sites. Yes, land-locked ancient humans started creating fake shells out of soap stone, mimicking the shells of far-off tribes. You have to ask yourself why?

It wasn’t New York City's Canal Street where ancient tourists and label-seekers in loin-cloths were looking to buy the latest logo accessory. Or was it? What would make someone, who had to fight every day for survival, take time out to carve a shell bead to hang around their neck? Did they just want to look like a far-off tribe that lived by the sea? The answer is apparently, yes. Call it one of the first forms of social networking. Call it one of the first uses of technology [bone carving tools in that day] to connect with other, like minded people. Technology may have changed, but human nature has not. We have merely changed the technologies we use to keep up with the basic human need to create a community.

Face it, we like other people.

Think about it, back then, early Homo sapiens and Cro-Magnon lived in tribes of perhaps 25 “people.” Each had their own language, as it were, their own signs, and their own look – think fur garments for land-locked tribes, versus reeds for sea-side tribes. When tribes met, they had a pretty quick choice to make. They could make friends or they could fight. So the ability to quickly show another tribe that they were similar and should be friends became a pretty important task. So, when not killing a deer or running from a tiger, making beads to show others they should talk and trade probably ranked up pretty high for anyone looking past tomorrow. They were making beads, not just to show off, but to connect with other tribes, to show others that they were of like minds. Think of how powerful a knock-off bead must have been 30,000 years ago.

Think things have changed? They haven’t. As tribes expanded, the people of the day started banding together under staffs, under banners, under flags. Roll forward several thousand years, to the ancient Greeks. These people grouped together under the banners of city-states like Sparta and Athens. They made treaties, they warred, they died. Then larger societies like Rome came into being. We humans were far from content to be of one people. We created social networks within each of these countries – the rich and powerful separated themselves from the commoners, and well above the slaves by their look and their mannerism.

A better example of this can be found in Rome's upper classes. In the day, they used a purple dye - Tyrian purple – to set themselves apart from other Romans. It was made from glands found in a specific sea snail. Anthroplogist, David Jacoby, remarked that "twelve thousand snails of Murex brandaris yield no more than 1.4 g of pure dye, enough to color only the trim of a single garment." i.e., it was expensive and only a few could afford it.

Apparently it produced a hideous stench, that ancient authors noted, but the cost of producing it was so high, the well to do didn’t care about the smell. What it did was create instant recognition among those of the upper classes, based on how much of a garment was purple. Just trim, or the whole robe? It was one of the first instances of class identification that went beyond country borders. Leaders in other places tried to replicate it with local dyes, with not so great results. But again, it was humans using the latest technology, gland extraction and dye development, to identify and isolate a community within a larger world.

For the next several hundred years, the sense of community has moved away from country borders, and more toward class. Up until about fifty years ago, one’s mannerisms and the way one dressed, spoke, and acted better showed the community one belonged to, than sewing a flag onto a garment. Think - the House of Windsor talking with Nazi Germany - community over borders. But, something happened. The ability to manufacture products at a higher quality and lower cost began to undermine the value of a luxury brand's label. Don't get me wrong, branded labels didn't go away. Instead, the concept of “mixing labels” appeared. People started venturing away from large stores in search of "they're own look". Once again, it was new technology - the ability to travel - that became the new social identifier. "Oh, look what I picked up in Paris..."

Then, along came the Internet, and once again, the technology of social networking changed.

Today, people are using Facebook, Twitter, Linked In, even creating their own, more personal social networks to retain a sense of social order. Don’t get me wrong, the old labels still matter. But new tribes are being formed. Power comes in different shapes today. Look how Twitter has been used among Iranian anti-government intellectuals. See how China is trying to shut down Google as a means to keep its own classes in line. Oh wait, they’re a classless society - oops...

From the day of sitting for hours to carve a single bead, to creating a page on Facebook, to developing a clique within a social network, it has all been a part of the human experience. So why fight it? Those who win, are the ones who learn to use the new technology, who learn to make friends, and who learn to work with a network of like minded people. It is the way humans have always managed to outgrow the competition – whether it lions, tigers, bulls or bears….

They've just turned to SEO, SEM and Keyword marketing...

Ms. Swift Shows How Powerful Social Networking & Twitter Can Be

Not all of you may know who she is, but Veronica Ballestrini, 17, has been using twitter, YouTube and Facebook to make her career, sell more than seven million records in the last four years, and sign a country music contract. So, love country, or hate it, but you've got to love the fact that this woman had the smarts and the gumption to keep plugging away at her online presence to build up a following. An online following that outstrips just about any country western star except for Miley and her dad Billy Rae Cyrus.

Ms. Swift was a nobody just a few years ago, but she was among the first country artists to aggressively use online media to promote herself. With 100,000 followers online, she had Country Music Television calling her and asking to play her music.

So if you're still wondering about whether social networking and twitter actually work - take a look at what this girl from Connecticut did. Oh yes, or you might just look at a little country called Iran and ask how the revolution is being communicated...

Crest Leads The Way In Integrated Brand Marketing

The big news isn’t that Crest is launching a new product. The news is how it is launching its new product.

Crest Weekly Clean Intensive Cleaning Paste – a new paste designed to give you that “just went to the dentist” feeling – will hit the shelves in September, but P&G has already started sending samples to bloggers and select online parental groups. Apparently they have decided to forgo a traditional launch campaign in favor of one that targets the more influential online community. Apparently, Crest sent a survey to more than 600,000 moms in late August through P&G’s Vocalpoint buzz-marketing program.

According to the product’s spokeswoman – Allison Yang – television will be relatively light, consisting of five second tags on ads for other crest products. Instead, their research told them it’s a product “people talk about.” And what better way to get people talking than online – right?

So read between the lines. Crest – one of P&G’s biggest media spenders with almost $237 million in ’07 media spend, is backing away from expensive television in favor of creating a consumer-driven online platform for Weekly Clean. If this doesn’t tell you how important it is to create an integrated communications program online, before using more traditional media – nothing will…..